Certificate issuance failures on Atlas platform

Incident Report for GMO GlobalSign

Postmortem

The Incident Report for this incident is now available here: https://media.globalsign.com/Public_Incident_Report_20240320_Atlas_certificate_issuance_failure

Posted Mar 28, 2024 - 15:28 UTC

Resolved

For a period between roughly 05:20 and 06:30 UTC, certificate issuance on Atlas (HVCA, and DSS identities) was failing. This was due to a database cluster issue. A full Incident Report will be attached once the postmortem is complete.

Posted Mar 20, 2024 - 05:30 UTC