All Systems Operational
Atlas Operational
90 days ago
99.99 % uptime
Today
User Portal Operational
90 days ago
99.99 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
100.0 % uptime
Today
GCC User Portal Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GlobalSign will be performing system stress tests to identify any bottlenecks and/or other factors that may affect system availability.

While we do not expect any service interruptions, there is a potential risk of ~5 minutes of downtime.
Customers may notice occasional drops in connectivity. For example, connection errors or time-outs during these periods.
The stress tests are not designed or intended to cause outages. In the case of any unforeseen problems, GlobalSign will have engineers on-site to respond immediately.

Note – Atlas services (HVCA, DSS, Atlas TSA) will not be impacted by this testing.

Posted on Apr 1, 15:27 UTC
Past Incidents
May 18, 2022

No incidents reported today.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

No incidents reported.

May 14, 2022

No incidents reported.

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022
Resolved - Our ISP reports that the cable break has been repaired and the issue is resolved.
May 10, 14:22 UTC
Update - Our ISP has provided an ETA on full resolution of 14th March. They have provided alternative bandwidth to affected areas which has negated the effects of the issue, but we are continuing to closely monitor latency globally in case of issues.
Feb 24, 08:32 UTC
Update - Our ISP has re-routed traffic between Japan and Singapore which has resolved issues for GlobalSign customers. However we are continuing to monitor closely until the issue is declared fully resolved.
Dec 31, 10:55 UTC
Update - The issue is cased by a suspected break in an undersea cable but our ISP are keeping us updated with resolution progress. In the meantime, latency to Japan-based services (GCC) is much improved - response times from Singapore are back to normal and those from India are significantly reduced from their peak on 26th/27th December.
Dec 29, 09:40 UTC
Monitoring - One of our ISPs in Japan is experiencing latency issues which are affecting connectivity from some locations. Customers in Singapore and India may experience high latency or timeouts when connecting to GCC. Certificate issuance may take longer than usual in some cases.
GlobalSign's Infrastructure team have rerouted traffic between our Japan and Singapore data centres to reduce any delays in issuance, and are communicating directly with the affected ISP, to ensure the issue can be fully resolved for customers in India and Singapore.

Dec 27, 12:53 UTC
May 9, 2022

No incidents reported.

May 8, 2022

No incidents reported.

May 7, 2022

No incidents reported.

May 6, 2022
Resolved - We are aware of an issue affecting internal account management services over the weekend. This issue also affected direct customers of the GCC APIs for periods.
The issue was resolved as of 05:48 UTC on Sunday 8th May, and the Infrastructure and Development teams are performing the Root Cause Analysis.

May 6, 16:00 UTC
May 5, 2022

No incidents reported.

May 4, 2022

No incidents reported.