All Systems Operational
Uptime over the past 90 days. View historical uptime.
Atlas Operational
90 days ago
99.94 % uptime
Today
User Portal Operational
90 days ago
99.99 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
99.91 % uptime
Today
Certificate Issuance Operational
90 days ago
99.91 % uptime
Today
OCSP & CRL Services Operational
90 days ago
99.97 % uptime
Today
Time Stamping Operational
90 days ago
99.97 % uptime
Today
Edge Enroll Operational
90 days ago
99.91 % uptime
Today
GCC Operational
90 days ago
99.99 % uptime
Today
GCC User Portal Operational
90 days ago
99.98 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Sep 28, 2023

No incidents reported today.

Sep 27, 2023
Atlas API outage
Resolved - The incident is considered resolved, and the platform is stable. We will publish an Incident Report as soon as we have it ready.
Sep 27, 21:48 UTC
Monitoring - All services should now be operational. We are monitoring closely as they catch up with customer requests.
Sep 27, 20:46 UTC
Update - Our engineers are on-site and are working on a resolution
Sep 27, 20:22 UTC
Identified - We appear to have identified the issue. Certificates are now being queued for issuance, but we need to get engineers on-site at our data center to fully resolve the issue. We have scrambled the on-call team.
Sep 27, 19:45 UTC
Update - We are continuing to investigate the issue. Some services are unable to connect to some core databases, but these databases are operational.
Direct TSA services seem to be working. HVCA and DSS are affected.
Sep 27, 19:32 UTC
Investigating - We are currently affecting an outage that is affecting all Atlas API services (DSS, HVCA, TSA) and OCSP services for Atlas.
We will post further updates as soon as we have identified the issue.
Sep 27, 18:59 UTC
Sep 26, 2023
GCC web and other services hosted in Japan are unavailable
Resolved - This incident has been resolved.
Sep 26, 14:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Sep 26, 13:46 UTC
Investigating - Access to GCC webportal and some web services hosted in Japan is currently unstable.
We are investigating to resolve this issue.
Sep 26, 12:56 UTC
GCC web and other services hosted in Japan are unavailable
Resolved - There is no network issue more than 10 hours.
We change the status from Monitoring to Resolved.
Sep 26, 01:49 UTC
Monitoring - Web access is now stable.
We will investigate the root cause with our network service providers.
Sep 25, 15:00 UTC
Update - We are continuing to investigate this issue.
Sep 25, 13:54 UTC
Investigating - As of 13:03 UTC, the following web access is unstable
- Official GlobalSign website for Japan
- GCC service
- JCAN service
- Siteseal service
- My number service

We are currently working to determine the cause of this incident.
Sep 25, 13:51 UTC
Sep 25, 2023
Sep 24, 2023

No incidents reported.

Sep 23, 2023
Scheduled GCC Maintenance on September 23
Completed - The scheduled maintenance has been completed.
Sep 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 15:00 UTC
Update - The maintenance date was incorrect.
This has been corrected and we apologise for the error.
Sep 1, 03:19 UTC
Scheduled - There will be maintenance to improve the GCC infrastructure at the following time and date:
Start date and time: 23 September 2023, 15:00 (UTC)
End date and time: 23 September 2023, 21:00 (UTC)

The GCC, RA and Siteseal services will be temporarily unavailable during the maintenance.
Aug 31, 17:18 UTC
Sep 22, 2023

No incidents reported.

Sep 21, 2023
Atlas portal unavailable
Resolved - The vendor has marked their issue as resolved, and we have seen stability across the production platform since accessibility was restored
Sep 21, 07:32 UTC
Monitoring - We have seen recovery on our production services. We will continue to monitor to ensure that they remain stable
Sep 20, 15:53 UTC
Identified - One of our third party vendors is experiencing problems which are causing the Atlas user portal to be inaccessible at the current time. We will keep you updated as we here more.
Atlas services themselves (DSS, HVCA / Certificate issuance, TSA, OCSP) are all operating as normal.
Sep 20, 15:41 UTC
Sep 20, 2023
Sep 19, 2023

No incidents reported.

Sep 18, 2023
Updates to Atlas portal authentication service
Completed - The scheduled maintenance has been completed.
Sep 18, 07:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 05:00 UTC
Scheduled - One of our authentication providers has scheduled a maintenance window to apply important updates to the systems used for authenticating users in the Atlas portal.
The portal (https://atlas.globalsign.com) will be unavailable during this window. All other services (e.g. access to the HVCA and DSS APIs themselves) will be unaffected.
Sep 5, 13:28 UTC
Sep 17, 2023

No incidents reported.

Sep 16, 2023

No incidents reported.

Sep 15, 2023

No incidents reported.

Sep 14, 2023

No incidents reported.

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