All Systems Operational

Uptime over the past 90 days. View historical uptime.
Atlas Operational
90 days ago
99.98 % uptime
Today
User Portal Operational
90 days ago
99.93 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
99.96 % uptime
Today
GCC User Portal Operational
90 days ago
99.98 % uptime
Today
Certificate Issuance Operational
90 days ago
99.91 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Other Product Lines Operational
90 days ago
100.0 % uptime
Today
Timestamping (Japan Certified Timestamp partner) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing) Operational
90 days ago
100.0 % uptime
Today
Marketing Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance to Enhance System Infrastructure Feb 7, 2026 11:00-21:00 UTC

We will be conducting system maintenance as follows.
GCC system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.

We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Nov 25, 2025 - 06:13 UTC
Dec 5, 2025

No incidents reported today.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

Dec 2, 2025

No incidents reported.

Dec 1, 2025
SSL errors occur for TLS certificates issued on December 1
Resolved - The issue affecting TLS certificates issued on or after December 1 has been resolved. All affected CT logs have been removed from our configuration, and reissuing certificates restores trust in all major browsers. If you have not yet reissued your certificate, please do so to ensure proper functionality. Services are operating normally.
Dec 1, 13:12 UTC
Identified - We are aware of an issue affecting TLS certificates issued on 1st December which can cause them to not be trusted by some browsers. This is caused by the trust status of some of the 2027 CT Logs. We are urgently removing affected logs from our configuration. Re-issuing affected certificates will resolve the problem.
Dec 1, 10:33 UTC
Problem accessing some sections of Atlas portal
Resolved - We are no longer seeing any failed requests in our logs relating to this issue. If you do experience any problems with the portal, please try the actions mentioned above which should resolve it.
Dec 1, 09:57 UTC
Identified - We have detected an issue with the Atlas portal which may cause errors when trying to access some sections. This is caused by the browser caching stale code - if you experience this issue, please do a hard reload ("Ctrl-F5" or "Ctrl-Shift-R") or clear your browser cache, which should resolve the problem.
Nov 28, 17:51 UTC
Nov 30, 2025

No incidents reported.

Nov 29, 2025
Maintenance to Enhance System Infrastructure
Completed - The scheduled maintenance has been completed.
Nov 29, 13:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 29, 11:00 UTC
Scheduled - We will be conducting system maintenance as follows.
GCC system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.
We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Nov 27, 01:23 UTC
Nov 28, 2025
Nov 27, 2025
Atlas portal issue
Resolved - The issue has been resolved.
Nov 27, 18:53 UTC
Investigating - We are investigating an issue with the Atlas portal which is causing it to hang after login. We will post further information as we find the root cause.
Nov 27, 18:20 UTC
Nov 26, 2025

No incidents reported.

Nov 25, 2025
Increased error rate on Atlas TSA service
Resolved - No further errors have been recorded.
Nov 25, 13:25 UTC
Monitoring - We have found a way to prevent the errors for affected customers and have implemented this while we confirm and resolve the root cause. We will keep a close eye on error levels on the service over the next 24 hours.
Nov 24, 17:31 UTC
Update - We are continuing to investigate this issue. The problem is limited to customers using Atlas Timestamping with the Japanese Qualified Timestamp service provided by our partner in Japan. However, we are yet to identify the root cause for the high failure rate of these timestamps.
Nov 24, 17:00 UTC
Investigating - We are currently investigating a slightly increased error rate on the Atlas TSA service, resulting in customers receiving HTTP 503 errors in a small number of cases. Retrying failed requests should result in a successful response. We will provide updates as we identify the cause.
Nov 21, 16:41 UTC
GCC Certificate Issuance
Resolved - The GCC Certificate Issuance service has been fully restored and is operating normally.
Nov 25, 12:33 UTC
Monitoring - Service for GCC Certificate Issuance has been restored, and customers should now be able to issue certificates normally. We are closely monitoring the system to ensure stability. The root cause is still under investigation, and we will provide updates as soon as more information is available.
Nov 25, 08:49 UTC
Investigating - We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.
Nov 25, 08:05 UTC
Nov 24, 2025
Nov 23, 2025

No incidents reported.

Nov 22, 2025

No incidents reported.

Nov 21, 2025
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