Intermittent errors with Atlas HVCA /stats endpoint
Identified - We are aware of an issue which is causing sporadic failures when calling the /stats endpoint on the Atlas HVCA API. The team is working on this and will restore full functionality as soon as we can. Certificate issuance and other features are unaffected.
Feb 18, 2026 - 15:21 UTC
Uptime over the past 90 days. View historical uptime.
Atlas Degraded Performance
90 days ago
99.99 % uptime
Today
User Portal Operational
90 days ago
99.97 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Degraded Performance
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
99.97 % uptime
Today
GCC User Portal Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
99.93 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Other Product Lines Operational
90 days ago
100.0 % uptime
Today
Timestamping (Japan Certified Timestamp partner) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing) Operational
90 days ago
100.0 % uptime
Today
Marketing Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance to Enhance System Infrastructure (Sunday 22 February 2026) Feb 22, 2026 15:00-20:00 UTC

We will be conducting system maintenance as follows.
GCC and JCAN system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.

We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Feb 09, 2026 - 06:49 UTC

Maintenance to Enhance System Infrastructure Mar 7, 2026 15:00-21:00 UTC

We will be conducting system maintenance as follows.
GCC system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.

We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Dec 12, 2025 - 01:37 UTC

Maintenance to Enhance System Infrastructure Mar 21, 2026 15:00-19:00 UTC

We will be conducting system maintenance.
During maintenance, multiple brief network interruptions will occur.
If you encounter an error, please wait a while and try again.
The maintenance completion time may vary slightly depending on circumstances.
We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)
- Displaying Siteseal
- Timestamping (GlobalSign Japan Accredited Timestamping) for document signing

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Dec 22, 2025 - 06:23 UTC

Maintenance to Enhance System Infrastructure Apr 4, 2026 15:00-18:00 UTC

We will be conducting system maintenance.
During maintenance, multiple brief network interruptions will occur.
If you encounter an error, please wait a while and try again.
The maintenance completion time may vary slightly depending on circumstances.
We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Dec 22, 2025 - 06:25 UTC
Feb 18, 2026

Unresolved incident: Intermittent errors with Atlas HVCA /stats endpoint.

Feb 17, 2026

No incidents reported.

Feb 16, 2026

No incidents reported.

Feb 15, 2026

No incidents reported.

Feb 14, 2026

No incidents reported.

Feb 13, 2026

No incidents reported.

Feb 12, 2026

No incidents reported.

Feb 11, 2026

No incidents reported.

Feb 10, 2026

No incidents reported.

Feb 9, 2026

No incidents reported.

Feb 8, 2026

No incidents reported.

Feb 7, 2026
Maintenance to Enhance System Infrastructure
Completed - The scheduled maintenance has been completed.
Feb 7, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 11:00 UTC
Scheduled - We will be conducting system maintenance as follows.
GCC system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.

We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Nov 25, 06:13 UTC
Feb 6, 2026

No incidents reported.

Feb 5, 2026

No incidents reported.

Feb 4, 2026

No incidents reported.

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