Update - We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy.
To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.
Mar 19, 2026 - 10:20 UTC
To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.
Mar 19, 2026 - 10:20 UTC
Monitoring - We identified an issue that affected the processing of some OCSP requests.
Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.
Mar 17, 2026 - 02:02 UTC
Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.
Mar 17, 2026 - 02:02 UTC
Atlas
Operational
User Portal
Operational
Document Signing Service (DSS)
Operational
Certificate Issuance
Operational
OCSP & CRL Services
Operational
Time Stamping
Operational
Edge Enroll
Operational
GCC
Operational
GCC User Portal
Operational
Certificate Issuance
Operational
OCSP & CRL Services
Operational
Other Product Lines
Operational
Timestamping (Japan Certified Timestamp partner) for document signing
Operational
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing
Operational
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing)
Operational
Marketing Websites
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance to Enhance System Infrastructure Apr 4, 2026 15:00-18:00 UTC
We will be conducting system maintenance.
During maintenance, multiple brief network interruptions will occur.
If you encounter an error, please wait a while and try again.
The maintenance completion time may vary slightly depending on circumstances.
We apologize for any inconvenience and appreciate your understanding.
■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)
[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Dec 22, 2025 - 06:25 UTC
During maintenance, multiple brief network interruptions will occur.
If you encounter an error, please wait a while and try again.
The maintenance completion time may vary slightly depending on circumstances.
We apologize for any inconvenience and appreciate your understanding.
■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)
[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Dec 22, 2025 - 06:25 UTC
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