Identified - Due to a hardware failure in our Singapore site, we are experiencing a loss of redundancy on some OCSP and TSA services. There is no impact to any service, and our Infrastructure team are working to restore full redundancy as quickly as possible
Jan 20, 15:51 UTC
Atlas Operational
90 days ago
99.98 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
99.9 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
100.0 % uptime
Today
GCC User Portal Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
GCC Data Center migration Feb 21, 00:00 - Feb 22, 00:00 UTC
Update - The GCC Data Center migration will be postponed to Sunday, February 21, 2021 due to constraints and travel restrictions from the Covid-19 pandemic.

Delaying the migration will allow for better user acceptance testing to ensure service stability and minimal customer disruptions.

As a recap and as part of GlobalSign’s on-going commitment to improve the security, availability and high scalability of our cloud-based services, we are excited to announce a major investment in an additional state of the art datacenter. Our Infrastructure and Engineering teams are planning a migration from one of our current datacenter locations to the new facility (both located in Singapore). The team is working towards a guarantee of minimal to no service disruptions. The migration will now take place on Sunday, February 21, 2021.
Jan 20, 10:49 UTC
Scheduled - As part of GlobalSign’s on-going commitment to improve the quality and availability of our cloud-based services, we are excited to announce a major investment in an additional state of the art datacenter, keeping in mind our customer's requirements for security, availability and high scalability.

The GlobalSign Infrastructure and Engineering teams are planning a migration from one of our current datacenter locations to the new facility (both located in Singapore). The team is working towards a guarantee of minimal to no service disruptions. Given the magnitude of the migration, we are informing all customers in advance that the migration will take place the week of January 25, 2021.
Dec 24, 14:59 UTC
Past Incidents
Jan 21, 2021
Resolved - The issue has been resolved and response times should be back to normal.
Jan 21, 09:49 UTC
Investigating - We are currently observing increased latency and slow responses / timeouts on the GCC portal for some of our customers. A team has been mobilized and we are investigating the issue.
Jan 21, 09:33 UTC
Jan 20, 2021

Unresolved incident: Loss of redundancy on some services.

Jan 19, 2021

No incidents reported.

Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021

No incidents reported.

Jan 15, 2021

No incidents reported.

Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.

Jan 11, 2021

No incidents reported.

Jan 10, 2021

No incidents reported.

Jan 9, 2021

No incidents reported.

Jan 8, 2021

No incidents reported.

Jan 7, 2021

No incidents reported.