All Systems Operational

Uptime over the past 90 days. View historical uptime.
Atlas Operational
90 days ago
100.0 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
100.0 % uptime
Today
GCC User Portal Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Other Product Lines Operational
90 days ago
100.0 % uptime
Today
Timestamping (Japan Certified Timestamp partner) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing) Operational
90 days ago
100.0 % uptime
Today
Marketing Websites Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Maintenance to Enhance System Infrastructure Jun 20, 2026 12:00-22:00 UTC

We will be conducting system maintenance as follows.
GCC system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.

We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Posted on Apr 06, 2026 - 03:26 UTC
Apr 13, 2026
OCSP Request Errors
Resolved - No further issues have been encountered
Apr 13, 09:19 UTC
Update - Full CDN redundancy has been restored as planned, and behaviour is under close monitoring. If no issues are encountered, we will close this issue.
Apr 8, 14:43 UTC
Update - Our third party CDN provider has confirmed that a fix has been deployed and we are in the process of testing this before planning to restore full CDN redundancy tomorrow at around 10:00 UTC. Our team will be monitoring closely throughout this period.
Apr 7, 14:52 UTC
Update - We are continuing to work with our CDN providers to troubleshoot the issue before restoring full CDN redundancy.
To provide some more details - the first reports of the issue were received on 4th March, with further reports on 9th-12th March. We were able to recreate and identify the issue on 16th March, with a mitigation put in place around 12:25 UTC on 16th March.
Mar 19, 10:20 UTC
Monitoring - We identified an issue that affected the processing of some OCSP requests.

Mitigation steps have been implemented, and the service is currently operating normally. We are continuing to monitor the situation to ensure ongoing stability.
Mar 17, 02:02 UTC
Apr 12, 2026

No incidents reported.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026
Brief error spike on Atlas API services
Resolved - The issue has been confirmed resolved
Apr 9, 13:33 UTC
Monitoring - The Infrastructure team have identified the root cause and are monitoring the situation.
Apr 9, 12:46 UTC
Investigating - We just experienced a high spike in errors on the Atlas APIs (HVCA, DSS, TSA). The issue lasted for a few minutes between roughly 12:25 and 12:35 UTC. The issue is no longer occurring but the Infrastructure team are investigating the root cause.
Apr 9, 12:45 UTC
Apr 8, 2026
Apr 7, 2026
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026
Maintenance to Enhance System Infrastructure
Completed - The scheduled maintenance has been completed.
Apr 4, 18:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 15:00 UTC
Scheduled - We will be conducting system maintenance.
During maintenance, multiple brief network interruptions will occur.
If you encounter an error, please wait a while and try again.
The maintenance completion time may vary slightly depending on circumstances.
We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Dec 22, 06:25 UTC
Apr 3, 2026
Some customers may see incorrect usage in the Atlas portal
Resolved - The issue affecting usage display in the Atlas portal has been resolved. All fixes have been successfully deployed, and the service is operating normally.
Apr 3, 01:07 UTC
Update - The development team are still working on resolving the issue. We will continue to post updates as they become available
Mar 31, 18:06 UTC
Update - The development team are deploying a fix which should restore proper visualisation of usage for some sets of customers. A fix for remaining affected customers is expected to be deployed tomorrow.
Mar 30, 16:29 UTC
Identified - We are aware that following a portal update, some customers may see incorrect usage data displayed. Our development team are currently validating the fix and we expect this to be deployed on Monday.
Certificate issuance and use of the APIs themselves is not affected.
Mar 27, 19:00 UTC
Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026
Mar 30, 2026
Intermittent issue affecting HVCA and DSS APIs
Resolved - We are aware of incident which caused some intermittent periods of errors and timeouts between 04:00 and 04:45 UTC this morning. The Infrastructure team have identified and resolved the issue.
Mar 30, 03:00 UTC
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