Resolved -
The incident is considered resolved, and the platform is stable. We will publish an Incident Report as soon as we have it ready.
Sep 27, 21:48 UTC
Monitoring -
All services should now be operational. We are monitoring closely as they catch up with customer requests.
Sep 27, 20:46 UTC
Update -
Our engineers are on-site and are working on a resolution
Sep 27, 20:22 UTC
Identified -
We appear to have identified the issue. Certificates are now being queued for issuance, but we need to get engineers on-site at our data center to fully resolve the issue. We have scrambled the on-call team.
Sep 27, 19:45 UTC
Update -
We are continuing to investigate the issue. Some services are unable to connect to some core databases, but these databases are operational.
Direct TSA services seem to be working. HVCA and DSS are affected.
Sep 27, 19:32 UTC
Investigating -
We are currently affecting an outage that is affecting all Atlas API services (DSS, HVCA, TSA) and OCSP services for Atlas.
We will post further updates as soon as we have identified the issue.
Sep 27, 18:59 UTC