All Systems Operational
Atlas Operational
90 days ago
99.92 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
99.59 % uptime
Today
Certificate Issuance Operational
90 days ago
99.99 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
99.94 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
99.8 % uptime
Today
GCC User Portal Operational
90 days ago
99.62 % uptime
Today
Certificate Issuance Operational
90 days ago
99.6 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Urgent maintenance is scheduled at our Japan timestamp provider.
Start date and time: March 3 (Sun), 2 PM (UTC)
End date and time: March 3 (Sun), 4 PM (UTC)
*Completion of the work may be delayed depending on the situation.

Scope of Impact
1. DSS by GMO: Customers using the Japan certified timestamp
2. Timestamps for document signatures
3. Cloud HSM service

During the maintenance, there will be multiple service interruptions.
Please retry if you are unable to obtain a timestamp during the maintenance.

*Timestamps for code signing certificates are not affected.

Posted on Feb 28, 2024 - 08:24 UTC
Past Incidents
Mar 1, 2024

No incidents reported today.

Feb 29, 2024

No incidents reported.

Feb 28, 2024

No incidents reported.

Feb 27, 2024

No incidents reported.

Feb 26, 2024

No incidents reported.

Feb 25, 2024

No incidents reported.

Feb 24, 2024

No incidents reported.

Feb 23, 2024

No incidents reported.

Feb 22, 2024

No incidents reported.

Feb 21, 2024

No incidents reported.

Feb 20, 2024
Resolved - No more failures have been observed following our changes, so we are considering the incident resolved.
Feb 20, 09:23 UTC
Monitoring - Working with our partner we have implemented a fix. Affected customers are now successfully able to obtain Japan Certified timestamps. We will continue to monitor the situation before marking as fully resolved.
Feb 20, 08:35 UTC
Update - Unfortunately our fix did not prove successful in testing. We are currently awaiting response from our Japan Certified timestamp partner. We will work with them to resolve the issue as soon as we hear back from them.
In the meantime our Development team continue to work in parallel to explore options for a workaround from our side.

Feb 19, 15:04 UTC
Update - Working with the Development team, we have identified a potential solution for the affected customers. This is currently being tested and we hope to be able to roll it out shortly.
Feb 19, 12:09 UTC
Identified - Following maintenance by one of our Japanese timestamp partners, it appears that requests for Japan Certified timestamps through DSS are failing. All other requests, and other timestamp types, are working correctly. We are investigating with the help of the Development team and will identify a fix or work with our provider on one as appropriate.
Feb 19, 08:12 UTC
Investigating - Currently DSS service is partially unavailable.
Infrastructure team is now investigating the cause.

Feb 19, 03:38 UTC
Feb 19, 2024
Feb 18, 2024

No incidents reported.

Feb 17, 2024

No incidents reported.

Feb 16, 2024

No incidents reported.