Update - Our ISP has re-routed traffic between Japan and Singapore which has resolved issues for GlobalSign customers. However we are continuing to monitor closely until the issue is declared fully resolved.
Dec 31, 10:55 UTC
Update - The issue is cased by a suspected break in an undersea cable but our ISP are keeping us updated with resolution progress. In the meantime, latency to Japan-based services (GCC) is much improved - response times from Singapore are back to normal and those from India are significantly reduced from their peak on 26th/27th December.
Dec 29, 09:40 UTC
Monitoring - One of our ISPs in Japan is experiencing latency issues which are affecting connectivity from some locations. Customers in Singapore and India may experience high latency or timeouts when connecting to GCC. Certificate issuance may take longer than usual in some cases.
GlobalSign's Infrastructure team have rerouted traffic between our Japan and Singapore data centres to reduce any delays in issuance, and are communicating directly with the affected ISP, to ensure the issue can be fully resolved for customers in India and Singapore.
Dec 27, 12:53 UTC
Atlas Operational
90 days ago
100.0 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
99.99 % uptime
Today
GCC User Portal Operational
90 days ago
99.98 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Atlas database maintenance Jan 29, 10:00-15:00 UTC
We will be performing maintenance on the databases which support the Atlas platform (including the HVCA and DSS APIs). Services will continue to be available throughout the window, but users may experience a small number of "blips" where they may see HTTP 503 or 504 response codes for some API calls.
These blips should last no longer than 30-40 seconds, and we are only expecting a 2-3 instances throughout the maintenance window.
Posted on Jan 17, 08:55 UTC
Past Incidents
Jan 17, 2022

No incidents reported today.

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

No incidents reported.

Jan 13, 2022

No incidents reported.

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022

No incidents reported.

Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022

No incidents reported.

Jan 6, 2022

No incidents reported.

Jan 5, 2022

No incidents reported.

Jan 4, 2022

No incidents reported.

Jan 3, 2022

No incidents reported.