Outage on GCC User Portal, Certificate Issuance by GUI and API, Siteseal, Timestamp
Incident
Report for GMO GlobalSign
Resolved
This incident has been resolved.
Monitoring
Service is restored.
We will keep monitoring the service for a while.
We apologize for the service unavailability for several hours.
We will keep monitoring the service for a while.
We apologize for the service unavailability for several hours.
Update
Infrastructure team is still checking restored configration with vendor.
Update
Hardware replacement and configuration restoration are completed.
We are now performing final check.
We are now performing final check.
Investigating
We are currently investigating this issue.
Update
Hardware for replacement has arrived in data center. Infrastructure team starts hardware replacement and configuration restoration.
Update
We are continuing to work on a fix for this issue.
Identified
The issue has been identified and a fix is being implemented.
Update
Vendor is now preparing hardware for replacement. The hardware will be delivered in 1 -2 hours.
Update
Currently hardware vendor is investigating root cause on site.
Update
We are investigating hardware which are causing issue with vendor.
Update
We are continuing to investigate this issue.
Update
Investigation is still in progress to isolate the root cause of the service unavailability.
Update
We are continuing to investigate this issue.
Investigating
We are currently investigating an issue that is causing service unavailability of GCC User Portal, Certificate Issuance by GUI and API, Siteseal, Timestamp. We will update as soon as we have isolated the problem.
This incident affected: GCC (GCC User Portal, Certificate Issuance, Time Stamping).
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