Atlas API outage

Incident Report for GMO GlobalSign

Postmortem

The Incident Report for this incident can be found here: https://media.globalsign.com/l/707663/2023-10-05/9msg7q/707663/16964964437NLoKZOg/Public_Incident_Report_20230827_Outage_on_Atlas_data_APIs_and_OCSP_ser.pdf

Posted Oct 05, 2023 - 14:21 UTC

Resolved

The incident is considered resolved, and the platform is stable. We will publish an Incident Report as soon as we have it ready.

Posted Sep 27, 2023 - 21:48 UTC

Monitoring

All services should now be operational. We are monitoring closely as they catch up with customer requests.

Posted Sep 27, 2023 - 20:46 UTC

Update

Our engineers are on-site and are working on a resolution

Posted Sep 27, 2023 - 20:22 UTC

Identified

We appear to have identified the issue. Certificates are now being queued for issuance, but we need to get engineers on-site at our data center to fully resolve the issue. We have scrambled the on-call team.

Posted Sep 27, 2023 - 19:45 UTC

Update

We are continuing to investigate the issue. Some services are unable to connect to some core databases, but these databases are operational.
Direct TSA services seem to be working. HVCA and DSS are affected.

Posted Sep 27, 2023 - 19:32 UTC

Investigating

We are currently affecting an outage that is affecting all Atlas API services (DSS, HVCA, TSA) and OCSP services for Atlas.
We will post further updates as soon as we have identified the issue.

Posted Sep 27, 2023 - 18:59 UTC

This incident affected: Atlas (Document Signing Service (DSS), Certificate Issuance, OCSP & CRL Services, Time Stamping, Edge Enroll).