The issue has been resolved, but we are continually monitoring in case of further problems. The team are planning mitigations in case of re-occurrence.
Posted Mar 21, 2025 - 11:08 UTC
Update
The team will prepare to implement a fix and schedule 60 minutes of downtime soon across the GCC and JCAN platform. We will inform you when maintenance starts.
Posted Mar 21, 2025 - 09:33 UTC
Identified
The identified issue is related to an external API integration, which is currently impacting our GCC Certificate Issuance. Our team is actively working to resolve this as quickly as possible. We appreciate your understanding and patience during this time.
Posted Mar 21, 2025 - 08:02 UTC
Update
We are continuing to investigate this issue.
Posted Mar 20, 2025 - 13:33 UTC
Investigating
We identified an issue affecting certificate issuance through the GCC platform, causing an intermittent ca_connection error. Some of the CAs were successful upon reprocessing. The team is still investigating the issue.
Posted Mar 20, 2025 - 13:33 UTC
This incident affects: GCC (Certificate Issuance).
