We are investigating an issue affecting DSS and HVCA

Incident Report for GMO GlobalSign

Resolved

We have confirmed that the issue is resolved. The total period of the issue was 1 minute 41 seconds, during which a percentage of API calls were affected and will have received an HTTP 503 response.

Posted May 01, 2024 - 13:59 UTC

Update

The team have resolved the issue and are monitoring, however root cause has not yet been identified

Posted May 01, 2024 - 13:29 UTC

Investigating

We are seeing high levels of errors on both HVCA and DSS API calls. The team are investigating

Posted May 01, 2024 - 13:16 UTC

This incident affected: Atlas (Document Signing Service (DSS), Certificate Issuance).