Issue with DSS and HVCA API functionality

Incident Report for GMO GlobalSign

Resolved

After extensive end-to-end monitoring, we confirm that the issue did not reoccur and all systems are stable.
This case is now considered resolved.
Thank you for your patience and understanding.

Posted Sep 19, 2025 - 05:24 UTC

Monitoring

We experienced an issue affecting API functionality for HVCA and DSS services, potentially impacting users across multiple geographies. The problem has been resolved and services are now operating normally. The team is currently monitoring system performance to ensure continued stability.
We appreciate your patience and will provide a final update once monitoring is complete.

Posted Sep 18, 2025 - 12:12 UTC

This incident affected: Atlas (Document Signing Service (DSS), Certificate Issuance).