Timeouts and errors from standalone timestamp (TSA) service

Incident Report for GMO GlobalSign

Resolved

This incident has been resolved.
Posted Mar 18, 2021 - 19:25 UTC

Update

The service is currently stable following some tuning by the Infrastructure team, and we are continuing to closely monitor.
Posted Mar 18, 2021 - 18:43 UTC

Update

Our monitoring is showing that the service is still experiencing issues, our Infrastructure team are working on a full resolution.
Posted Mar 18, 2021 - 17:51 UTC

Monitoring

The issue has been resolved and we are currently closely monitoring the situation.
Posted Mar 18, 2021 - 17:45 UTC

Investigating

We are currently investigating this issue and will post and update as soon as one is available.
Posted Mar 18, 2021 - 16:36 UTC
This incident affected: Other Product Lines (Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing)).