Atlas portal unavailable

Incident Report for GMO GlobalSign

Resolved

The vendor has marked their issue as resolved, and we have seen stability across the production platform since accessibility was restored

Posted Sep 21, 2023 - 07:32 UTC

Monitoring

We have seen recovery on our production services. We will continue to monitor to ensure that they remain stable

Posted Sep 20, 2023 - 15:53 UTC

Identified

One of our third party vendors is experiencing problems which are causing the Atlas user portal to be inaccessible at the current time. We will keep you updated as we here more.
Atlas services themselves (DSS, HVCA / Certificate issuance, TSA, OCSP) are all operating as normal.

Posted Sep 20, 2023 - 15:41 UTC

This incident affected: Atlas (User Portal).