Authentication errors on Atlas API endpoints

Incident Report for GMO GlobalSign

Resolved

The system has been confirmed stable and the incident is now closed.

Posted Oct 06, 2022 - 13:27 UTC

Monitoring

Further to the incident yesterday, there has been a recurrence of the problem, causing HTTP 503 errors for a small number of customers. This has been resolved, however the team are closely monitoring the platform and are performing further investigation into the cause of the index problems.

Posted Oct 04, 2022 - 01:22 UTC

This incident affected: Atlas (Document Signing Service (DSS), Certificate Issuance, Time Stamping).