Atlas Certificate Issuance (HVCA API) customer parsing issue

Incident Report for GMO GlobalSign

Monitoring

The response header has been updated to match the exact format of the header which was returned prior to the maintenance.

Posted Oct 13, 2026 - 15:58 UTC

Identified

Following the Atlas Certificate Issuance (HVCA API) load balancer maintenance earlier today, some customers have reported issues processing HVCA API responses. This has been determined to be caused by an unintended modification to one of the HTTP response headers. We are working to revert this change as soon as possible.
Note that certificate issuance is not affected.

Posted Oct 13, 2026 - 15:17 UTC

This incident affects: Atlas (Certificate Issuance).