Problems with domain claims and certificate issuance through Atlas portal

Incident Report for GMO GlobalSign

Resolved

This incident has been resolved.

Posted Jul 29, 2024 - 15:03 UTC

Monitoring

We believe the issue is resolved and are performing full testing to confirm.

Posted Jul 29, 2024 - 14:51 UTC

Investigating

Following the maintenance today, the portal is now available again but we are investigating issues which are preventing some customers from being able to manage domains or issue certificates through the portal. The team are working on resolving this with the highest priority.
Issuance and domain management through the APIs (e.g. HVCA and ACME) is not affected.

Posted Jul 29, 2024 - 14:42 UTC

This incident affected: Atlas (User Portal).