Authentication issue on DSS, HVCA and Atlas TSA

Incident Report for GMO GlobalSign

Resolved

The issue has been resolved. All /login calls are now being successfully processed by all authentication nodes.

Posted Jan 09, 2024 - 13:54 UTC

Investigating

We are investigating an issue which is causing a percentage of /login requests to the Atlas APIs to fail (return HTTP 503). We will post updates as soon as we have confirmed the issue.

Posted Jan 09, 2024 - 13:36 UTC

This incident affected: Atlas (Document Signing Service (DSS), Certificate Issuance, Time Stamping).