Problems with usage reporting in Atlas

Incident Report for GMO GlobalSign

Resolved

This incident has been resolved.

Posted Jun 12, 2026 - 13:07 UTC

Monitoring

The core issue has been resolved however we are continuing to closely monitor the situation and ensure the usage reporting cluster remains stable.

Posted Jun 11, 2026 - 10:46 UTC

Identified

We are experiencing problems with the logging cluster that is used for usage reporting in Atlas - directly via the APIs, and in the portal for DSS users. Users may receive errors when checking the APIs or may receive responses with missing usage. The team are working to resolve the issue ASAP.

Posted Jun 11, 2026 - 09:23 UTC

This incident affected: Atlas (User Portal, Document Signing Service (DSS), Certificate Issuance, Time Stamping).