All Systems Operational
Uptime over the past 90 days. View historical uptime.
Atlas Operational
90 days ago
99.99 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
99.99 % uptime
Today
Certificate Issuance Operational
90 days ago
99.99 % uptime
Today
OCSP & CRL Services Operational
90 days ago
99.99 % uptime
Today
Time Stamping Operational
90 days ago
99.99 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Operational
90 days ago
99.99 % uptime
Today
GCC User Portal Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
99.99 % uptime
Today
Other Product Lines Operational
90 days ago
100.0 % uptime
Today
Timestamping (Japan Certified Timestamp partner) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
GCC, JCAN and GlobalSign Japan Accredited Timestamping system maintenance with service outage Dec 7, 2024 14:00-21:00 UTC
We will be performing some configuration changes to improve GCC, JCAN and GlobalSign Japan Accredited Timestamping system infrastructure.
This maintenance is essential to enhance the performance and reliability of our services.
The following service will be completely stopped during the maintenance:
- GCC User Portal
- GCC Certificate Issuance
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- EPKI (Access to certificate acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN API Certificate Issuance
- JCAN (Access to certificate acquisition URL)
- Displaying GCC Siteseal
- GlobalSign Japan Accredited Timestamping service

We understand that this may cause some inconvenience and we apologize for any disruption this may cause. We appreciate your understanding and patience as we work to provide you with a better service.
Posted on Sep 04, 2024 - 02:56 UTC
Past Incidents
Nov 20, 2024

No incidents reported today.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024
Maintenance for the timestamping (Japan Certified Timestamp partner) for document signing system
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 14:00 UTC
Scheduled - Our Japan Certified Timestamp partner has informed us of maintenance scheduled for the Timestamping system. If your timestamp request is not processed successfully, please try again later.
Also following system will have impact:
- Cloud HSM service
- DSS customers in Japan

[NOTE] The maintenance end time may be delayed depending on the situation.
Oct 17, 07:41 UTC
Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024
GCC, JCAN and GlobalSign Japan Accredited Timestamping system maintenance with service outage
Completed - The scheduled maintenance has been completed.
Nov 9, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 9, 14:00 UTC
Scheduled - We will be performing some configuration changes to improve GCC, JCAN and GlobalSign Japan Accredited Timestamping system infrastructure.
This maintenance is essential to enhance the performance and reliability of our services.
The following service will be completely stopped during the maintenance:
- GCC User Portal
- GCC Certificate Issuance
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- EPKI (Access to certificate acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN API Certificate Issuance
- JCAN (Access to certificate acquisition URL)
- Displaying GCC Siteseal
- GlobalSign Japan Accredited Timestamping service

We understand that this may cause some inconvenience and we apologize for any disruption this may cause. We appreciate your understanding and patience as we work to provide you with a better service.
Sep 4, 02:52 UTC
Nov 8, 2024

No incidents reported.

Nov 7, 2024
Intermittent Atlas errors
Resolved - This incident has been resolved.
Nov 7, 17:41 UTC
Monitoring - The team have resolved the issue and are monitoring the situation. No further related errors are being shown.
Nov 7, 17:29 UTC
Identified - We are investigating an issue with the Atlas logging subsystem which may cause some API calls to fail intermittently (returning an HTTP 503). The team are working on resolving the problem ASAP.
Nov 7, 17:23 UTC
Certificate Validation Issue
Resolved - This incident has been resolved.
Nov 7, 08:08 UTC
Monitoring - The issue has been resolved. We are monitoring to ensure that there are no further errors.
Nov 7, 07:56 UTC
Identified - The team have identified the issue and are working to resolve.
Nov 7, 07:49 UTC
Investigating - The infra team is investigating certificate validity issue due to OCSP.
Certificates under R3 are affected.
Nov 7, 07:23 UTC
Nov 6, 2024

No incidents reported.

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