Identified - Due to a potential compliance incident WHOIS validation on the GCC platform will be intermittent / unavailable for the time being until we complete our investigation and potential remedial activities
Sep 11, 2024 - 14:01 UTC
Atlas Operational
90 days ago
100.0 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Degraded Performance
90 days ago
100.0 % uptime
Today
GCC User Portal Degraded Performance
90 days ago
100.0 % uptime
Today
Certificate Issuance Degraded Performance
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Other Product Lines Operational
90 days ago
100.0 % uptime
Today
Timestamping (Japan Certified Timestamp partner) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing) Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
We will be performing some configuration changes to improve GCC, JCAN and GlobalSign Japan Accredited Timestamping system infrastructure.
This maintenance is essential to enhance the performance and reliability of our services.
The following service will be completely stopped during the maintenance:
- GCC User Portal
- GCC Certificate Issuance
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- EPKI (Access to certificate acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN API Certificate Issuance
- JCAN (Access to certificate acquisition URL)
- Displaying GCC Siteseal
- GlobalSign Japan Accredited Timestamping service

We understand that this may cause some inconvenience and we apologize for any disruption this may cause. We appreciate your understanding and patience as we work to provide you with a better service.

Posted on Sep 04, 2024 - 02:52 UTC
Our Japan Certified Timestamp partner has informed us of maintenance scheduled for the Timestamping system. If your timestamp request is not processed successfully, please try again later.
Also following system will have impact:
- Cloud HSM service
- DSS customers in Japan

[NOTE] The maintenance end time may be delayed depending on the situation.

Posted on Oct 17, 2024 - 07:41 UTC
We will be performing some configuration changes to improve GCC, JCAN and GlobalSign Japan Accredited Timestamping system infrastructure.
This maintenance is essential to enhance the performance and reliability of our services.
The following service will be completely stopped during the maintenance:
- GCC User Portal
- GCC Certificate Issuance
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- EPKI (Access to certificate acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN API Certificate Issuance
- JCAN (Access to certificate acquisition URL)
- Displaying GCC Siteseal
- GlobalSign Japan Accredited Timestamping service

We understand that this may cause some inconvenience and we apologize for any disruption this may cause. We appreciate your understanding and patience as we work to provide you with a better service.

Posted on Sep 04, 2024 - 02:56 UTC
Past Incidents
Oct 31, 2024

No incidents reported today.

Oct 30, 2024

No incidents reported.

Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024
Completed - The scheduled maintenance has been completed.
Oct 23, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 15:00 UTC
Scheduled - Our Japan Certified Timestamp partner has informed us of urgent maintenance scheduled for the Timestamping system.
If your timestamp request is not processed successfully, please try again later.
Also following system will have impact:
Cloud HSM service
DSS customers in Japan

[NOTE] The maintenance end time may be delayed depending on the situation.

Time and date: 2024 October 22 (Tuesday) 3:00 PM - 9:00 PM (UTC)
2024 October 23 (Wednesday) 3:00 PM - 9:00 PM (UTC)

Oct 15, 06:20 UTC
Oct 22, 2024
Completed - The scheduled maintenance has been completed.
Oct 22, 21:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 22, 15:00 UTC
Scheduled - Our Japan Certified Timestamp partner has informed us of urgent maintenance scheduled for the Timestamping system.
If your timestamp request is not processed successfully, please try again later.
Also following system will have impact:
Cloud HSM service
DSS customers in Japan

[NOTE] The maintenance end time may be delayed depending on the situation.

Time and date: 2024 October 22 (Tuesday) 3:00 PM - 9:00 PM (UTC)
2024 October 23 (Wednesday) 3:00 PM - 9:00 PM (UTC)

Oct 15, 06:25 UTC
Oct 21, 2024

No incidents reported.

Oct 20, 2024

No incidents reported.

Oct 19, 2024

No incidents reported.

Oct 18, 2024

No incidents reported.

Oct 17, 2024

No incidents reported.