All Systems Operational
Atlas Operational
90 days ago
99.99 % uptime
Today
User Portal Operational
90 days ago
100.0 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
99.99 % uptime
Today
Certificate Issuance Operational
90 days ago
99.99 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
99.99 % uptime
Today
GCC Operational
90 days ago
99.99 % uptime
Today
GCC User Portal Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
99.96 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Update - We will be undergoing scheduled maintenance during this time.
Apr 30, 13:38 UTC
Scheduled - GlobalSign will be performing routine maintenance to one of our primary database clusters for Atlas services. During the maintenance window there may be one or more short periods during the planned 2-hour window where the Atlas services (HVCA, DSS, TSA) are briefly unavailable or return unexpected errors. No action is necessary from the customer side.
Apr 30, 13:37 UTC
Past Incidents
May 6, 2021

No incidents reported today.

May 5, 2021

No incidents reported.

May 4, 2021

No incidents reported.

May 3, 2021

No incidents reported.

May 2, 2021

No incidents reported.

May 1, 2021

No incidents reported.

Apr 30, 2021

No incidents reported.

Apr 29, 2021

No incidents reported.

Apr 28, 2021

No incidents reported.

Apr 27, 2021

No incidents reported.

Apr 26, 2021
Postmortem - Read details
Apr 30, 08:45 UTC
Resolved - On the 23rd April 2021 at 16:17 UTC, GlobalSign was informed of certificates issued in noncompliance with Apple's Certificate Transparency policy that came in effect on 21st April 2021.

The affected certificates were issued with 2 Signed Certificate Timestamps (SCT) issued from a CT log, where the updated policy by Apple requires 3 Signed Certificate Timestamps for certificates with a notBefore value greater than or equal to April 21, 2021 and a certificate lifetime greater than 181 to 398 days, causing failed TLS connections. SCTs are timestamps provided by the Certificate Transparency services upon submitting a certificate to the logs.

Following investigation, the team traced the issue to a failed deployment of the SCT configuration update to the affected availability zone.

The issue was resolved on the 26th of April 2021 15:00 UTC and new certificates with a certificate lifetime greater than 181 to 398 days, are issued with 3 SCTs.
Apr 26, 15:00 UTC
Apr 25, 2021

No incidents reported.

Apr 24, 2021

No incidents reported.

Apr 23, 2021

No incidents reported.

Apr 22, 2021

No incidents reported.