Maintenance to Enhance System Infrastructure
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 2025 - 14:00 UTC
Scheduled - We will be conducting system maintenance as follows.
GCC system services will be unavailable during the maintenance.
The maintenance completion time may vary slightly depending on circumstances.

We apologize for any inconvenience and appreciate your understanding.

■Scope of impact
- GCC User Portal
- GCC Certificate Issuance
- GCC Certificate Revocation Request
- SSL API Certificate Issuance
- ePKI API Certificate Issuance
- SSL (Access to Domain Validation URL)
- ePKI (Access to Certificate Acquisition URL)
- JCAN User Portal
- JCAN Certificate Issuance
- JCAN Certificate Revocation Request
- JCAN API Certificate Issuance
- JCAN (Access to Certificate Acquisition URL)

[Note] There is no impact on the use of issued certificates or revocation confirmation.
Nov 16, 2025 14:00-21:00 UTC
Uptime over the past 90 days. View historical uptime.
Atlas Operational
90 days ago
99.99 % uptime
Today
User Portal Operational
90 days ago
99.96 % uptime
Today
Document Signing Service (DSS) Operational
90 days ago
100.0 % uptime
Today
Certificate Issuance Operational
90 days ago
100.0 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Time Stamping Operational
90 days ago
100.0 % uptime
Today
Edge Enroll Operational
90 days ago
100.0 % uptime
Today
GCC Under Maintenance
90 days ago
99.98 % uptime
Today
GCC User Portal Under Maintenance
90 days ago
99.98 % uptime
Today
Certificate Issuance Under Maintenance
90 days ago
99.98 % uptime
Today
OCSP & CRL Services Operational
90 days ago
100.0 % uptime
Today
Other Product Lines Operational
90 days ago
100.0 % uptime
Today
Timestamping (Japan Certified Timestamp partner) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (GlobalSign Japan Accredited Timestamping) for document signing Operational
90 days ago
100.0 % uptime
Today
Timestamping (non-Atlas RFC3161 and Authenticode for document and code signing) Operational
90 days ago
100.0 % uptime
Today
Marketing Websites ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 16, 2025
Investigating issues with the GCC Certificate Issuance
Resolved - This incident has been resolved.
Nov 16, 13:38 UTC
Update - We are continuing to monitor for any further issues.
Nov 15, 12:15 UTC
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 15, 12:14 UTC
Investigating - We’re currently investigating reports of a potential service interruption with GCC Certificate Issuance. The root cause is currently unknown. We understand the issues this may be causing and are working hard to resolve the problem as soon as possible.
Nov 15, 11:49 UTC
Nov 15, 2025
Nov 14, 2025

No incidents reported.

Nov 13, 2025

No incidents reported.

Nov 12, 2025

No incidents reported.

Nov 11, 2025

No incidents reported.

Nov 10, 2025
Intermittent issues with Atlas APIs (HVCA, DSS)
Resolved - This incident has been resolved.
Nov 10, 10:38 UTC
Update - Our ISP has confirmed the root cause and is implementing changes to prevent similar disruption in future. We are also changing some settings on our side to increase resilience. We will leave this incident in "Monitoring" status for the moment just to be sure, but all systems are operating as expected at the current time.
Nov 7, 17:48 UTC
Monitoring - We have recently experienced intermittent errors on the Atlas APIs. This seems to be related to connectivity issues with one of our ISPs. The platform is currently operating normally, however we are closely monitoring and are tuning the system to reduce the probability of any further problems.
Nov 6, 16:18 UTC
Nov 9, 2025

No incidents reported.

Nov 8, 2025

No incidents reported.

Nov 7, 2025
Nov 6, 2025
Nov 5, 2025

No incidents reported.

Nov 4, 2025

No incidents reported.

Nov 3, 2025

No incidents reported.

Nov 2, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage
© 2021 GlobalSign. All Rights Reserved.